Dubai Properties Group’s Initiative for a Sustainable Competitive Advantage
Dubai properties Group,a member of Dubai Holding, has established a unique venture to cement its firm foothold in this dynamic and volatile real estate market. To sustain its competitive edge in the market, its over 1700 employees have embarked on an initiative that breeds a culture of superior service.Since late 2007 Dubai Properties Group employees have entered into a partnership with the Up Your Service! program and enhanced their customer service levels.
The Up Your Service! Program is based on a three-course curriculum that aims to create and promote an engaging service philosophy, raise customer service standards,dealefficiently with dissatisfied customers, build enduring service partnerships and increase customer loyalty. Features of the Up Your Service! curriculum are fundamental in developing a culture of superior service that is crucial in the development and maintenance of relationships between all stakeholders in Dubai Properties Group Hashim Al Dabal,Executive Chairman of Dubai Properties Group during the initiation of the Up Your Service! Course 100 The first to roll-out the complete curriculum in the Middle East, throughout the delivery of the courses ensures consistent, lasting, and steadfast relationships across all partnerships within the entire group.As products become more alike, service becomes has helped us build unique,more important.The program consistent and competitively preferred service levels that foster an environment where each employee understands and applies the key service principles
that are essential for success of the Dubai Properties Group.Mohammed Binbrek, CEO of Dubai Properties Group emphasizes.
Dubai Properties Group has embraced this initiative at a strategic and
company-wide level to enhance and maintain its stature in the market as a leading community developer offering integrated and holistic services in real estate,retail, hospitality and lifestyle management.The engagement of the entire organization from Executive Chairman and CEO level through to Middle Management and Junior levels ,
January 20, 2009 at 12:39 pm |
RCI, the world’s largest timeshare exchange company and a part of Wyndham Worldwide (NYSE: WYN), has signed an affiliation agreement with Salwan, a property management company and a subsidiary of Dubai Properties Group (DPG), to offer the RCI Points® exchange program to the owners at Salwan Hotel Apartments.