Ron Kaufman is the world’s leading educator and motivator for uplifting customer service, partnerships and superior service culture. He is the author of the bestselling book series UP Your Service! and the founder of UP Your Service! College.
Ron is a graduate of Brown University, USA with post-graduate studies in France, London and Berkeley,California. He is a professional member of the Author’s Guild and International Federation of Professional Speakers.
Ron’s unique approaches to service, learning and life include unique participatory events on the Great Wall of China, the Capitol Mall in Washington DC, and at St. Basil’s Cathedral in Moscow’s Red Square. His activities have been featured in LIFE Magazine, the New York Times and frequently on TV.
Tony Buzan was born at the Brookfield Park Nursing Home, Palmers Green, London N13 on Tuesday 2nd June 1942. His birth was registered on the same day.
A box of family memorabilia reveals a yellowing newspaper cutting, which announces the birth of Anthony Peter to his proud parents, Jean (née Burn) and Gordon Buzan, of Shangri-la, Western Drive, Shepperton. To me, the name of their house leapt from the print like a neon sign. Tony’s favourite hotel is the Shangri-la in Singapore, and it has become a veritable home-from-home whenever he is there. It appears that this imaginary utopian valley, or certainly his own version of it, has been a constant presence on his life’s journey. This is reflected in his perennially optimistic nature and positive attitude towards other people in encouraging them to achieve their potential.
Amongst the other treasures in the box is The Progress Book, which the young Jean Buzan started to complete in 1946 (she meticulously notes…’Up to 4 years of age records have had to depend upon memory and available notes as book only purchased then’…). Tony’s mother refers to ‘Truby King’ on page 71, in reference to feeding. Child rearing in the 1940s reflected the more scientific approach advocated by Professor Sir Frederick Truby King, and later, also by his adopted daughter’s (Mary Truby King) book published in 1934, entitled Mothercraft. Being a Truby King baby myself, I am not surprised that Baby Record books per se were more didactic in tone than those we are familiar with today.
International keynote speaker and best-selling author
Bob Urichuck partners with organizations to get bottom line results in the areas of Business Development and Performance Improvements through an ongoing disciplined approach to leadership, motivation, sales and teamwork.
Bob Urichuck is a Canadian and the author of two best selling books titled: “Online for Life: The 12 Disciplines for Living Your Dreams” and “Up Your Bottom Line”, Featuring the ABC, 123 Sales Results System.
Since 1994 Ernesto Verdugo has worked with over 20,000 individuals from over 80 nationalities in more than 45 different countries. Words like inspiring, exciting, riveting, sensitive and dynamic are usually written on participants’ evaluations after they have experienced Ernesto. After his presentation you’ll feel inspired, amused and most important, ready to apply the tools that will transform your business and your personal life forever! Ernesto is considered one of the best accelerated-learning facilitators in the market. From the opening energizer to the final anecdote, Ernesto personifies energy, intuition, creativity and realism. Prior to full-time consulting, Ernesto held management and organization development assignments for KLM Royal Dutch Airlines. He started working as a sales executive with KLM Mexico. His outstanding ratings got him promoted to Management, Sales and Marketing trainer for KLM worldwide within 2 years of joining the company. He transferred to the headquarters in The Netherlands and was responsible for training the sales force of the airline around the world. In 1997 he was awarded with the Top Quality Performance Award, an award that recognizes outstanding contributions, professionalism, and valuable service. Today Ernesto is an Investor, Author, Entrepreneur, Public Speaker, Consultant, Coach, and Accelerated Learning Practitioner. He is often sought after for his expertise in the fields of peak performance and personal and organisational success.
Ernesto Verdugo ’s Programs and Topics:
- Entertraining Workshops
- Team Spirit Building
- Brainstorming Sessions
- Conference Energizers
- Outstanding Leadership
- Creativity
- Change Management
- Internet Marketing
A specialist in the implementation of strategies in organisations, Robin has worked with management teams from New Zealand to New York, Latin America to the United Kingdom and Africa to China. Based in Asia-Pacific since 1989, Robin and has lived and worked in the United Kingdom, USA, Australia, Macau and Hong Kong.
Previously Citigroup’s Regional Vice President for Corporate Bank, Asia Pacific, he assisted 13 countries in the region where Citigroup has a corporate presence to implement a global breakout strategy based on Six Sigma and behaviour change. In 1994, Robin moved to Singapore to work as a consultant, at the invitation of the Service Quality (SQ) Centre, a joint venture between the Singapore Government and Singapore Airlines.The founder and President of BRIM – Business Roundtable for Innovative Management (a Singapore based think tank), Robin is a graduate from the Asia Pacific MBA at the National University of Singapore and Manchester University in England.
Bob Nelson
Dr. Bob Nelson is sought after around the world as one of the leading authorities on energizing, motivating, and inspiring employees to new peaks of performance. Dr. Nelson’s natural energy and charisma on the speaking stage – combined with years of hands-on business and management experiece, and practical examples – rivets audience’s attention and creates positive and immediate change.
Over the past 20 years, Dr. Nelson has delivered thousands of speeches and has worked with a wide variety of clients, including most Fortune 500 firms. As a speaker, Dr. Nelson provides a unique blend of insight, application, and inspiration that motivates listeners to want to improve. Both thoughtful and thought-provoking, Dr. Nelson intertwines examples, stories, research, group activities and humour to make his points and engage audiences of all types and sizes.
From keynotes to half-day, full-day and more extensive training programs, Dr. Nelson offers the fullowing vital topics to choose from:
- Reaping the Rewards of Recognition
- Building a Recognition Program
- Motivating and Energizing Today’s Employees
- Hiring and Retaining Best Workers
- Taking Initiative: The Power Within You
Dr. Nelson is best-selling author (2.5. million books suld) with over 20 years of instructional design and delivery experience in professional and management skills. Dr. Nelson’s blockbuster book, 1001 Ways to Reward Employees (nearly two million copies suld worldwide) is one of the only books to be consistently listed on Business Week’s bestseller list since the list’s inception over seven years ago.
His follow-on books, 1001 Ways to Energize Employees, 1001 Ways to Take Initiative at Work, Managing For Dummies, and Please Don’t Just Do What I Tell You, Do What Needs to be Done further his powerful message.
Dr. Nelson has been featured extensively on television – CNN, MSNBC and PBS radio – national Public Radio, USA Radio Network, Business News Network and in print – The New York Times, The Wall Street Journal, The Washington Post, The Chicago Tribune, as well as in numerous magazines. He serves as an on-line expert for Time magazine and America Online. Dr. Nelson writes a weekly column for American City Business Journals, a monthly column for Corporate Meetings and Incentives magazine, and a quarterly culumn for SAM’s Club Source magazine (circulation five million business owners). He is publisher of Bob Nelson’s Rewarding Employees, cited as one of the country’s best management newsletters.
Omar khan
Omar Khan is one of the world`s most globally savvy leadership success coach, innovative presenter and change pioneer. He guarantees you a learning process with a rousing, interactive and utterly distinctive experience. A Senior Advisor to dnm Strategies, the Conference arm of Business Week which operates out of Hong Kong . He has shared the stage at key Business Week events with ex-President George Bush Sn, former Prime Minister John Major, former Philippine President Fidel Ramos, Dr Kurt Waldhiem, former Secretary General to the United Nations, Director General Designate of the WTO Dr. Supachai and many others. Omar earned his BA and MA from Oxford University, before continuing on to Stanford Law School, and later being trained by some of the early pioneers of NLP (Neuro-Linguistic Programming). He was one of the early champions of “Transformational Learning” in the US and then throughout the world.
Omar Khan ’s Programs and Topics:
- Rising above daily stresses
- Maximizing Leadership Impact
- Optimizing Success
- Creating truly valuable alliances
- Increasing Strategic Value
- Optimizing peak performance
- Building Credibility
Shiv Khera is the founder of Qualified Learning Systems Inc. USA. An educator, Business Consultant, and successful entrepreneur. Over 20,000 people have attended his 3 days dynamic workshops internationally and over one million people have heard him as a Keynote Speaker. Shiv’s common sense approach and deeply held beliefs have motivated countless individuals to re-evaluate their attitudes, realize their true potential by improving their work and personal lives, thus resulting in increased productivity and profits. Shiv has taken his message from USA to Singapore. His client list includes, among others, Lufthansa German Airlines, Bahamas Quality Council, Johnson & Johnson Ltd, Nestle, Glaxo, SmithKline Beecham, Tetrapak, Gillette, Daimler Chrysler, General Motors and Redington. Shiv has been recognized as a “Louis Marchesi Fellow” by Round Table Foundation, an award given to, among others, Mother Teresa. Lions Club International has honoured Mr. Khera with “Lifetime Achievement Award” for the cause of ‘Humanitarian Service to the Society’. He has appeared on numerous television and radio shows internationally. Shiv is also an author of the International Best Seller “YOU CAN WIN”, which has suld over One Million copies in 8 languages. His second book ‘Living With Honour’ is already on the best-seller list. His Trade Mark is “Winners don’t do different things. They do things differently” TM Shiv Khera
Shiv Khera ’s Programs and Topics:
- You Can Win
- Blueprint For Success
Dr. Stephen Lundin is a writer and filmmaker with a rich history in business, management and graduate level business education. As a speaker he draws on his work as an entrepreneur and “working creative,” blending it with his personal story. As one attendee mused, “He doesn’t try to pump you up, he tries to show you where to find the pump.” By sharing his powerful, personal and authentic message, Stephen awakens his audiences to the possibilities that already exist in every workplace, every home and every life. His best selling book, FISH!, has continuously been a weekly Wall Street Journal bestseller and monthly Business Week bestseller for more than six years. The now business-staple has also appeared frequently on the New York Times Business, Publishers Weekly, USA Today and Barnes and Nobles bestseller lists. Published in 38 languages with over 5 million copies in print worldwide, FISH! has taken Dr. Lundin’s ideas about what constitutes a high quality of work life to all corners of the world. In his life he has been a think tank executive, a camp director, a national sales manager, a hockey rink supervisor, a business schoul dean, a fitness instructor, a dishwasher, a small business owner, a serial entrepreneur and a gulf caddy. Stephen has won age group awards and hulds worthless records in Clydesdale ultra marathon running, odd lift weight lifting and indoor rowing. He participated in hockey, track and football at Hamline University, with little or no skill but with a lot of passion. Stephen appears frequently as a speaker on work culture, customer service and motivation and has presented on five continents.
A sample of his clients includes Standard Charter Banks of Malaysia, 3M, Guilda’s Club, Johnson and Johnson, Microsoft, Keyspan Energy, St. Jude’s Children’s Hospital, Credit Bureau Executives, Exstream Software, Agency.com, P&G, Chase, Wells Fargo, Blue Pumpkin Software, Singapore Institute of Management, Australian Institute of Management, Consulidated Banks of Africa, World Wide Shipping of Singapore, Price Waterhouse Coopers and the University of Florida Medical Schoul.
Stephen has written a number of books including the multimillion copies best selling FISH! The next book in the cue to be published is Top Performer, with a January 2007 publication date. The focus of Top Performer is sales and service. He is also publishing a book on innovation with the Australian Institute of Management. It will be released in late 2007 and will be called CATS: The Nine Levels of Innovation. Steve and his wife Janell have a blended family of six children, ten grand children and a dog Bo. They live in Minnesota.
Steve Lundin ’s Programs and Topics:
- The Fish! Philosophy
Mr Ram Ganglani, Chief Executive, Right Selection Event Management.
Ram Ganglani, brings 43 years of experience as a businessman to the group. His expertise stretches from Communication Skills, Sales and Marketing to Finance and Internal Administration in regions as varied as Africa and Europe and now the Middle East.
Ram is always looking for ways to add value and strengthen relationships with the RS partners. The ongoing objective is to concentrate on inviting high quality speakers and experienced trainers to conduct programs on hot management topics of the day. Hobbies include walking, swimming, poetry and reading inspirational literature.
